Shipping policy
At Cool Nest Cool, we are committed to delivering your orders promptly and efficiently. This Shipping Policy outlines important information regarding the shipping process for orders placed on coolnestcool.myshopify.com.
1. Order Processing
Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Order Verification
We may require additional information or verification before processing your order. If this is necessary, we will contact you via email or phone.
2. Shipping Rates and Delivery Estimates
Domestic Shipping
We offer the following shipping options for orders within the United States:
- Standard Shipping: 3-5 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1-2 business days
Shipping charges for your order will be calculated and displayed at checkout.
International Shipping
Currently, we do not offer international shipping.
Delivery Delays
Please note that delivery delays can occasionally occur due to unforeseen circumstances, including but not limited to weather conditions, carrier delays, or high volume of orders.
3. Order Tracking
Tracking Information
Once your order has shipped, you will receive an email notification with a tracking number that you can use to check its status. Please allow 48 hours for the tracking information to become available.
Carrier Partners
We use a variety of carrier partners to ensure your order is delivered promptly, including but not limited to USPS, UPS, and FedEx.
4. Shipping Restrictions
P.O. Boxes
We do not ship to P.O. Box addresses.
APO/FPO Addresses
We currently do not ship to APO/FPO addresses.
Hazardous Materials
Certain products may be classified as hazardous materials and cannot be shipped. If your order contains such items, we will notify you and provide alternative options.
5. Shipping Issues
Damaged or Lost Packages
If your order arrives damaged or is lost in transit, please contact us immediately at contact@coolnestcool.com or +1-888-859-2255. We will work with the carrier to resolve the issue and ensure you receive your order or a replacement.
Incorrect Shipping Information
We are not responsible for orders not delivered due to incorrect shipping information provided by the customer. Please double-check your shipping address before completing your order. If you realize you have entered incorrect shipping information, please contact us immediately.
6. Returns and Exchanges
Please refer to our Return Policy for detailed information on returning or exchanging products.
7. Contact Information
If you have any questions or concerns about our Shipping Policy, please contact us at:
Cool Nest Cool
2102 Oceanfront,
Lavallette, NJ 08735, USA
Email: contact@coolnestcool.com
Phone: +1-888-859-2255